Manager - Lab Field Operations

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Category : Administrative Staff Type : Full Time

Medanta Gurugram

: Jul 31, 2025

Lead and manage day-to-day operations across multiple regions/zones existing (South Delhi, Noida/Greater Noida, Faridabad, UP, MP, Bihar) and upcoming ones.
Supervise on-roll and outsourced Phlebotomists.
Ensure smooth functioning of home collection services and Phlebotomist-at-Site operations.
Oversee recruitment, onboarding, and training of phlebotomists (functional, technical, and behavioral).
Prepare and manage staff rosters, attendance tracking, leave planning, and field deployment.
Ensure all operational locations adhere to NABL accreditation standards and internal compliance protocols by conducting regular audits and implementing corrective actions as needed.
Track and improve lab report turnaround time.
Maintain vaccination compliance for staff (COVID, Hepatitis, TD, etc.).
Use mobile apps for tracking phlebotomist productivity, conveyance, and route optimization.
Prepare MIS reports for operations, productivity, client satisfaction, and quality metrics.
Handle escalations, queries, and service issues related to sample pickups, reports, TAT, and outsourced tests.
Plan and execute camp activities.

Graduate/Postgraduate in DMLT/BMLT or any Healthcare Management or related field.
10+ years of relevant experience in healthcare/home collection/phlebotomy operations.
Strong people management, coordination, and communication skills.
Familiarity with NABL standards and phlebotomy practices.
Proficient in using operations software and mobile-based tracking tools.