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Getting to the hospital
Getting To The Hospital
  • How can I reach Medanta Hospital from the nearest airport?

    The hospital is approximately 17 kilometers away from Indira Gandhi International Airport, and taxis and private cabs are readily available for your convenience.

  • Is there parking available at Medanta Hospital?

    Yes, we provide ample parking space for patients and visitors within the hospital premises.

  • Are there public transportation options to Medanta Hospital?

    Absolutely, Medanta Hospital is well-connected to public transportation. Bus stops and taxi services are available in close proximity to the hospital for your convenience.

  • Can I use ride-sharing services to reach Medanta Hospital?

    Yes, popular ride-sharing services like Uber and Ola are accessible and frequently used for commuting to and from Medanta Hospital.

  • Are there accommodation options near Medanta Hospital for outstation patients and their families?

    Yes, there are several hotels and guesthouses in close proximity to Medanta, offering accommodation options for patients and their families.

  • What should I do in case of an emergency and need to get to Medanta quickly?

    In case of a medical emergency, please call our emergency helpline or visit the nearest emergency services. We are equipped to handle emergencies efficiently and will guide you on the best course of action.

  • Are there shuttle services provided by Medanta for patients?

    Medanta Hospital does offer shuttle services for certain patients, especially those requiring regular visits for treatments. Please inquire with our patient services for more information.

Meeting Doctors
Meeting Doctors
  • How can I schedule an appointment with a doctor at Medanta?

    Medanta makes it convenient for you to schedule appointments through our online booking system, by calling our helpline, or by visiting the hospital in person.

  • Can I choose a specific doctor for my consultation?

    Certainly! Medanta allows you to select a preferred doctor when scheduling your appointment, ensuring personalized care based on your preferences.

  • What information should I bring for my doctor's appointment?

    Please bring any relevant medical records, identification, and a list of current medications to help our doctors better understand and address your health concerns.

  • Are virtual consultations available with Medanta doctors?

    Yes, Medanta offers virtual consultations, providing you with the flexibility to connect with our experienced doctors from the comfort of your home. Simply schedule a virtual appointment through our online platform.

  • What if I need to reschedule or cancel my appointment?

    If you need to reschedule or cancel your appointment, please contact our helpline at least 24 hours in advance to allow us to accommodate your request and serve other patients efficiently.

  • Can I get a second opinion from another Medanta doctor if needed?

    Certainly, Medanta encourages seeking a second opinion. You can request a consultation with another expert within our network to ensure comprehensive and well-informed medical advice.

Getting Admitted
Getting Admitted
  • What types of in-patient rooms are available?

    Medanta offers a range of in-patient rooms, including private, semi-private, and deluxe suites to cater to diverse preferences and medical needs.

  • Does the hospital have accommodations for the patient’s family and friends?

    Yes, Medanta provides comfortable accommodation options for the patient's family and friends within the hospital premises to ensure they can stay close during the patient's treatment.

  • What is the admission process?

    The admission process at Medanta involves a few simple steps, including registration, medical evaluation, and completion of necessary paperwork. Our staff is dedicated to guiding you through the process seamlessly.

  • What documents do I need to carry for admission?

    Please carry a valid photo ID, your insurance details, and any relevant medical records. Our admission team will assist you in completing the necessary paperwork for a smooth admission process.

  • How long does the admission process take?

    The admission process duration may vary based on individual cases, but our team strives to expedite the process efficiently. Your comfort and timely admission are our priorities.

  • What facilities are available for attendants?

    Medanta ensures that attendants have access to various amenities, including waiting areas, cafeterias, and comfortable accommodations, to support them during the patient's stay. We prioritize the well-being of both patients and their attendants.

Billing & Financial Support
Billing & Financial Support
  • What payment modes are accepted?

    Medanta Hospitals accept payments through various modes including cash, credit/debit cards, and online transfers for your convenience.

  • What insurance is accepted?

    We accept a wide range of insurance plans. To confirm whether your insurance is accepted, please contact our Insurance Helpdesk or check with your insurance provider.

  • How do I get an estimate of my planned medical treatment?

    You can request a treatment estimate by contacting our Billing Department. Provide details of your treatment plan, and our team will provide you with a detailed estimate.

  • When do I need to pay my bill?

    Your bill is typically settled upon discharge. However, in case of planned procedures, a pre-payment or deposit may be required. For specific details, please consult with our Billing Department.

  • What is the Medanta Health Card?

    The Medanta Health Card is like a prepaid card for your medical expenses. You can add money to it using cash or your credit/debit card at the hospital's billing counter. This card can be used to pay for doctor visits, tests, check-ups, and hospital stays without using cash. If there's any money left on the card, you can get it back whenever you want.

Diagnostic Services
Diagnostic Services
  • What diagnostic services does Medanta Hospitals offer?

    Medanta Hospitals provide a comprehensive range of diagnostic services, including laboratory tests, radiology, imaging, and specialized diagnostic procedures to address a wide spectrum of medical conditions.

  • How can I schedule a diagnostic test at Medanta?

    To schedule a diagnostic test at Medanta, you can either contact our central appointment desk or consult with your healthcare provider, who will guide you through the process and assist in booking the necessary tests.

  • Which types of lab tests are available at Medanta?

    Medanta offers a diverse array of laboratory tests, covering routine blood work, biochemistry, hematology, microbiology, and specialized tests tailored to meet individual health needs.

  • What imaging and radiology services are provided at Medanta?

    Medanta provides state-of-the-art imaging and radiology services, including X-rays, MRIs, CT scans, ultrasound, and interventional radiology, to aid accurate diagnosis and treatment planning.

  • How experienced are the technicians and radiologists at Medanta?

    Our diagnostic team at Medanta comprises highly skilled and experienced technicians, radiologists, and healthcare professionals dedicated to ensuring accurate and reliable diagnostic results.

  • How can I access my lab and radiology test results?

    You can conveniently access your lab and radiology test results through our secure online patient portal. Simply log in with your credentials to view and download your reports.

  • What is the typical turnaround time for receiving test results at Medanta?

    Medanta is committed to providing timely results. While the turnaround time may vary depending on the specific tests, our goal is to deliver most routine test results within 24 to 48 hours, ensuring prompt and efficient healthcare delivery.

  • What are the visiting hours?

    Medanta's visiting hours are from 5:00 PM to 7:00 PM, seven days a week. However, special considerations may apply based on the patient's condition, so we recommend checking with the respective ward or department for specific details.

  • What are the policies and rules for visitors?

    To ensure a secure and comfortable environment, Medanta strictly prohibits the following items within the hospital premises: eatables from outside, flowers, electrical appliances, combustible items, jewelry, and other valuable commodities. Smoking or the use of any intoxicants is strictly prohibited. Additionally, children below 12 years of age are not allowed in in-patient areas. Please note that private arms or personal security, other than authorized police personnel, are not permitted.

  • How can I contact a patient?

    To contact a patient at Medanta, you can call the main hospital line and ask to be connected to the patient's room. Please note that due to privacy concerns, certain information may be restricted, and calls may be screened by the nursing staff.

  • Is there parking available for visitors?

    Yes, Medanta provides convenient parking facilities for visitors. Our well-managed parking areas ensure easy access to the hospital premises. Please follow the signage and instructions for parking guidelines.

  • Are there accommodations for overnight stay for visitors?

    While we do not provide accommodations for visitors within the hospital, there are several hotels and guesthouses nearby. Our staff can assist you with information on nearby lodging options to ensure a comfortable stay during your visit.

  • Are children allowed to visit patients?

    Yes, children are allowed to visit patients at Medanta, but supervision is necessary. For the safety and well-being of both children and patients, we recommend limiting the duration of the visit and ensuring that children are accompanied by an adult at all times.

After your treatment
After Your Treatment
  • What should I do after being discharged?

    Upon discharge, follow the provided post-care instructions, attend follow-up appointments, and contact your doctor for any concerns.

  • How do I follow up with my doctor?

    Schedule a follow-up appointment through our patient portal or contact our hospital's outpatient department for assistance.

  • Are there any post-surgery restrictions or guidelines?

    Your doctor will provide specific post-surgery instructions, including restrictions, medication guidelines, and recommended activities during recovery.

  • What if I experience complications or have questions after leaving the hospital?

    Our dedicated helpline is available 24/7 for any post-treatment concerns. In case of emergencies, seek immediate medical attention.

  • Do you offer home care services?

    Yes, Medanta provides comprehensive home care services, including nursing care, physiotherapy, and medical equipment support. Contact us to arrange personalized home care.

  • What are the post discharge services you offer?

    Medanta offers post-discharge services like home care, remote monitoring, and rehabilitation programs tailored to enhance your recovery and well-being.

  • How can I access my medical records and reports after discharge?

    Your medical records and reports can be accessed through our secure online patient portal. Log in with your credentials to view and download your health information.

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