1.    User Support and TrainingProviding module training to the users.Providing User suppo... 1.    User Support and TrainingProviding module training to the users.Providing User support (24x7) HRS.Problem escalation to internal implementation team and third parties as appropriate. Identifying and resolving HIS application issues.Generating Reports based on user requirements from front/back end.Writing User Manuals2.    Configuration of HISProviding Data setup training for new modulesCarry out data entry processes wherever neededMaster Data management and maintenance3.    Contribute in HIS adoptionAssist Billing and front office users and/or internal team in enhancing the HIS usageExecution and monitoring of unused features of existing clinical modulesIdentify usability issues and try resolving them4.    HIS ImplementationProviding Inputs to the user department for optimal use of various modules.5.    Coordination with VendorCoordinating with vendor about any bugs within specified timeline.6.    Knowledge TransferProviding functional training to the peers as well as to end-usersInternal training for JCI audit preparation7.    Release DeploymentTesting the product patches released by Vendor and track the issues till closureSupporting the User Acceptance Testing for new features/functionalities added in HIS and related systemsGo-live support post deployment of new featuresWriting Test Cases/Scenarios8.    New ProjectsAssist in documentation of project scope and artifactsUAT of applicationsPeriodic review and sharing users’ feedback with vendor9.    Following Departmental ProcessesMaintaining the tracker of issues reported on day to dayMaintaining approval recordsAny other duties given by the reporting managerTimely status reporting of assigned workAdditional Requirements: Willingness to travel across Medanta group of hospitals on short term or long term basis Know More