• Overseeing all inquiries and booking pertaining to laboratory services• Addressing and resolvi... • Overseeing all inquiries and booking pertaining to laboratory services• Addressing and resolving customer concerns, ensuring timely follow-ups• Managing a spectrum of telephone interactions – both incoming and outgoing• Coordinating inquiries linked to franchise and collection centre opportunities• Monitoring, evaluating, and proposing strategies to enhance overall customer satisfaction within the hospital• Pre-Register the patients prior to their visit telephonically• Attend and resolve patient’s questions and complaints, if any• Act as a bridge between external customers and various Hospital Departments. • Act as a bridge between various internal departments of the Hospital.• Keeps a track of all the patients calling from various sources for analytical purpose.• Establishing a positive rapport with all clients and customers in person or via phone.• Handle any other task or responsibilities assigned by the Reporting Manager/ Management.  Know More