Assistant Executive/ Executive – Call Centre

Reference ID

Primary Requirements

Graduate in any discipline
0 - 4 Years experience (Health Care/ Service Industry/ BPO)

Have what it takes?

Technical Skills

  • Should have knowledge to work on Computer.

  • Good communication skills – both verbal and written

Interpersonal Skills

  • Great interpersonal skills and team work ability

  • Good analytical skills and quick thinking

  • Dedication and passion to meet and exceed customer expectations – both internal and external

  • Positive, pro-active, motivated with “can-do” attitude

What makes us proud

We strive to create a culture that values ethical practices and embraces diversity. Our workforce is talented, culturally rich and diverse in various aspects.

We know that there is more to life than work and we encourage a healthy work life balance. We embrace an open communication system devoid of ambiguity.

We work with the latest technologies and we’re constantly evolving and researching new techniques to provide the highest levels of treatment and patient care.

We offer all our employees immense opportunity to excel in their respective fields. The breadth of cases and research work we undertake is unparalleled.

We foster a culture of the highest standards of trust and honesty. Our teams work in synergy to make a meaningful difference in the lives of all our patients.

Your Key Responsibilities

  • Managing doctor appointments

  • Handling customer complaints and follow-ups

  • Handling calls – both inbound and outbound

  • Having knowledge of emergency codes to manage emergencies

  • Tracking and making recommendations for...

What we have to offer

At Medanta we focus on development of people and new knowledge. Give your career a great jump by getting associated with the finest talent in medicine.

Work in an envirnment where you can try and innovate, challenge status-quo, solve problems, get associated in a cross functional team for new learnings, participate in decision-making and come up with ideas to improve efficiency.

  • Fixed Salary - Retirals (PF & Gratuity)
  • Group Medical Insurance / ESIC (as applicable)
  • Accidental Death & Permanent Disability Benefit (as per compensation)
  • Tax Saving Options (Medical, LTA)
  • Earned Leaves / Casual Leaves / Sick Leaves
  • Holidays (National/Gazetted) & Restricted Holidays
  • Maternity Leaves (as applicable)
  • Internal Employee Engagement Survey
  • Grievance Redressal
  • Anti Harassment Policy

Medical Facilities

  • Free Consultations for Self, Spouse and unmarried/non-working dependent children; including Parents but not In-Laws
  • 50% Discount on all Diagnostic Investigations
  • 50% Discount on printed Tariffs for all Health Checks
  • 15% Discount on Pharmacy Items - 50% Discount on all in-house facilities for OPD but consumables will be charged as per actual

Other Facilities

  • ATM Facility (YES Bank)
  • Free Parking
  • Free Shuttle Service to Metro Station
  • Medical Library (2nd Floor)
  • Locker Facility
  • Special employee discounts
  • Food Court