eCLINIC

  • How to book an appointment?

    How to book an Appointment? - For New User

    Step 1.1 ) Click on “Find a doctor to book an appointment”, Type the Doctors name.

    bone

    Step 1.2 ) Select the required doctor

    bone

    Alternate Steps:

    If the name of the doctor is not known, click on “Need help finding a doctor?” to search for a doctor based on Ailment , treatment and select the required doctor

    bone

    If the name of the doctor is not known, click on “Need help finding a doctor?” to search for a doctor based on speciality and select the required doctor

    bone

    All the doctors of the speciality will be listed. Select doctor based on their specialization (In their profile).

    bone

    Step 1.3 ) Enter the contact information (email id ) of the user/ patient and click on Proceed

    bone

    Step 1.4 ) Enter the correct details of the patient /user.

    bone

    Step 1.5 ) If the patient / user is already registered with Medanta i.e. already has a UHID – please check on “Patient has Patient ID “

    bone

    Step 1.6.A ) After confirming the credentials/ details for the user , click on “Proceed”

    bone

    Step 1.6.B ) If a consultation is required for a family member, click on “Book appointment for family member”. To add a family member – click on “Family member” and select “New Member

    bone

    Step 1.7 ) Enter the temporary password/ OTP received in your registered email ID and registered phone number.

    bone

    Step 1.8 ) Select the mode of consultation and click on “Proceed

    bone

    Step 1.9 ) Write about the patient’s condition / chief complain in the white text box (mandatory) and click on “Proceed

    bone

    Step 1.10 ) Upload investigation reports or patients previous consultation notes

    bone

    Step 1.11 ) Select the preferred date and slot

    bone

    Step 1.12 ) Once you select your preferred slot , the slot will get highlighted, click on “Reserve Slot” to book your slot.

    Kindly check the location of your appointment (i.e. Gurgaon/ Delhi / Cybercity) before proceeding.

    If your preferred slot is not available , then select “Click Here” at the bottom of the page

    bone

    Step 1.13 ) Select your preferred date and the preferred time slot – Either Morning / Evening and click on “Proceed

    bone

    Step 1.14 ) You can either choose – “Pay now “ for prepayment or “Pay later “ for paying at the hospital.’

    bone

    Step 1.15 ) You can select the mode of pre- payment

    bone

    Step 1.16 ) Your request has been raised

    bone

    Step 1.17 ) You can pre-pay for your appointment any time before the actual consultation takes place on your eClinic Dashboard

    bone
  • How to access my medical Reports?

    Step 1: login and click on "MY REPORTS"

    bone

    Step 2: All the Reports of the Patient will be listed date wise/ Doctor Wise

    bone

    Step 3: Click on the report symbol to view the report.

    bone

    Step 4: Report is now visible you can scroll to view the complete report.

    bone
  • How to link family member?

    Step 1: Login

    Step 2: Click on options menu on the top-left corner and Select “My Family members”.

    bone bone

    Step 3: Click on “Add New member”.

    bone

    Step 4:Members can be added either by “Link Registered Members” or “Link New Member”.

    a. How to Link a Registered Member: If the family member has visited Medanta before and has a Medanta ID (MM00****12)

    i. Type the Medanta ID of the family member and the click on “Submit”

    bone

    ii. Select the relationship of the family member to be added.

    bone

    iii. Enter OTP received at Contact number registered with Medanta (Shown above) and click on “Submit”.

    bone

    iv. Family member is linked successfully and now appointment can be booked for the linked family member as well.

  • In case of technical assistance, where to connect?

    For any technical assistance/ support, please contact us at

    0124-4855017

    or

    eclinic@medanta.org

  • Have a question?

    Call us +91 - 124 - 4141414