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Quality of Care

Medanta as an institution stands for safe and quality patient care provided by the best clinicians supported by world class technology and infrastructure. People come to Medanta with the trust that they are in the best and safest hands. We strive to keep up and nurture this trust that our patients bestow upon us.

Medanta qualitatively and quantitatively measures the quality of care it provides to its patients and their satisfaction with the care received. This encompasses compliance to structural safety norms like equipment maintenance and fire safety, adherence to patient and staff safety processes and measurement of clinical outcomes.

Quality is woven into the very fabric of the institution with every department having Quality champions who participate in training, monitoring and implementation of best practices in their departments. Data collection on quality indicators supports qualitative effort and quantitative data is reviewed in departmental meetings, safety committee meetings, patient satisfaction meetings and quality assurance committee meetings. The culture of safety at Medanta is led by the hospital leadership who does regular leadership walk-arounds addressing safety issues raised by patients and staff.

The fact that Medanta has been accredited by various national and international accrediting bodies bears testimony to the focus on quality care at Medanta.

Accreditation:
  • Joint Commission International (JCI):
    JCI is a recognized leader in international health care accreditation. Medanta has been accredited by Joint Commission International. It is the gold seal of approval which indicates that the hospital follows and implements processes for safe and quality care to patients. It assesses the hospital on different parameters like care accessibility, assessment and care of patients, patients and family rights, patients and family education, facility safety, medication safety and infection control and ensures that the processes are safe.
  • National Accreditation Board for hospitals and health care providers (NABH) - Standards for Hospitals:
    Medanta, the Medicity is accredited by NABH which is a national body for health care accreditation. It contributes to the NABH database on quality indicators.
  • National Accreditation Board for hospitals and health care providers (NABH) - Standards for Blood Bank:
    The Blood Bank at Medanta, the Medicity is a world class institution on its own and is accredited by NABH for Blood Bank standards as well.
  • National Accreditation Board for Laboratories (NABL):
    Medanta hospital's world class laboratories are accredited by NABL, which assesses the labs on the basis of standards laid down specifically for labs.

The measurement of processes and outcomes:
  • Infection rates:
    The hospital ensures stringent infection control measures to prevent patients from getting infections in the hospital. Our infection control rates are comparable to international benchmarks in the US.
  • Medication Safety:
    The hospital has an extensive medication safety program encompassing acquisition of the best quality medications, safe storage, correct prescription and proper administration. All prescriptions written in the hospital are double checked by qualified pharmacologists so that no error happens in medication administration to the patient.
  • Clinical outcomes:
    Medanta is a one of its kind multispecialty institution which has Institutes within the institution. Each Specialty Institute is like a hospital in itself lead by a Chairman who is an eminent clinician of world repute. The pillars of each Institute are its clinical outcomes, academic milieu and research focus. Each institute, every month, reviews its performance on various clinical outcome indicators which have been benchmarked to international standards.

At Medanta, quality is a continuous journey, where we constantly endeavor beat our own benchmarks.